Air Conditioning Blackshear GA Heating Service and Repair

Good Service

Rachel Padgett - Blackshear, GA
64 days ago

I’ve had several heating and cooling companies in Waycross come out and “fix” our problem only to find out they were patching it. When I had this unit installed I paid for the unit and to have new duct work and tracks installed. Ever since the install of this new unit we’ve had problem after problem. Every couple of months we’d have to call and have someone come out and check our system because half of the vents did not work. At the end of October we had a company come out and fix our air flow once again and not even a week later it wasn’t working again. I remembered seeing Hendrix at Lowe’s so I decided to check out their website. While I was on the website I receive a message from the chat asking if I needed help. I explained my problem and they sent Chris out that Monday. He walked around the outside and inside. He was patient and listened to everything I had to say about the repairs and all that we’ve paid to have done. He went under the house and took pictures and showed us the patch work that these other companies had been doing. It was awful. We ended up having to replace all the duct work on one side and a 5ft section on the other side. We also had some holes in our mental tracks. He quoted to replace the duct work for $200 less than a Waycross competitor. He also recommended a spray sealer to seal all the holes in the metal. This work took up the entire day. However when I got home you could tell a big difference. The vents have never had air flow this good. And we no longer feel cold air coming through the vents while the system is off. This work was expensive but well worth it.

Response from Hendrix Air:

Thanks Rachel! Hope all is working well and your home is more comfortable.

Great service from technician

Roger Crews - Blackshear, GA
77 days ago

Chris has always been good on service calls and is very knowledgeable of the Trane Heat Pump I have. However, on this service I had several issues we discussed. Chris answered all my concerns and I was able to go outside and observe some of the service he performed. He also throughly explained the defrost cycle of my unit and I was able to observe this process. He also recommended replacement of a part on the unit and I agreed and had him replace it. Also discussed installing a new vent in a bedroom. He observed the issue and agreed it was needed. Chris also obtained the results of an Aero Seal inspection report recently completed and explained the results and I intend to go ahead with this project in the future. Overall, I think Chris is a great technician and addressed all my concerns!!!

Response from Hendrix Air:

Thanks for the feedback Roger, that's how we work to serve you better!

Great service

Kistner - Blackshear, GA
94 days ago

The man Chris was very polite

Response from Hendrix Air:

Thanks Lou, we appreciate you!

We have heat!!

Ratliff - Blackshear, GA
113 days ago

Our heat did not work on our new unit. The emergency heat did not work as well. Chris repaired some connection issues and we have heat. He also give me info on filters to order online. Big help.Also, how do I get repair info to keep in my files. This is the second visit on my unit since it was installed. Who do I contact ?

Response from Hendrix Air:

Thanks for your patience Vickie, and please let us know if you need anything else.

He was very knowledgeable and patient he did a great job on explaining the error on my unit

Allen - Blackshear, GA
114 days ago

Want him each time to service my unit thanks

Response from Hendrix Air:

Chris said he appreciates the positive feedback George!

Quality on time and professional service.

Reid - Blackshear, GA
228 days ago

Great Service

Knapp - Blackshear, GA
229 days ago

Great service

White - Blackshear, GA
240 days ago

Professional and proficient

Air Servicing

Peyton - Blackshear, GA
291 days ago

Thankful they wore shoe covers. Very knowledgeable about their jobs. And very specific on what they did and what we could do in future to help lower costs.

Response from Hendrix Air:

Thanks for the kind words and let us know if you have further questions or concerns!

Service was very good

Glenn - Blackshear, GA
292 days ago

Men worked very hard

Response from Hendrix Air:

Thanks Glenn, we appreciate your business!

Routine maintenance

Byron - Blackshear, GA
294 days ago

Response from Hendrix Air:

Thanks Byron!

Service was very good

Louann - Blackshear, GA
296 days ago

Just a little expensive

Response from Hendrix Air:

We appreciate your feedback and let us know if you have questions or concerns

Great Service

Martha - Blackshear, GA
324 days ago

Response from Hendrix Air:

We appreciate the confidence you've shown in our service Martha!

First and last time

Kathy - Blackshear, GA
337 days ago

The tech spent 1-1/2 hour to determine that the unit was low on refrigerant. He could not find a leak. He could not tell me how low or the amount of refrigerant he would have to add - not until he actually started adding the refrigerant. He did not bother to tell me how much he added before he left my house. The company uses paperless billing and flat rate repair fees (with several options to chose from) - instead of a breakdown of Service Charge plus costs of repair. So the technician could not give me an invoice, I had to receive it by e-mail, of course after I already paid. I asked, via e-mail, for a "complete breakdown" of my invoice. I received a description but not an item per item and specific fee charged type of description.

Response from Hendrix Air:

Please let us know if we can get you more information in response to your questions outside of the email reply that we sent. We want to address any concerns you may have.

Great service

Heather - Blackshear, GA
372 days ago

Response from Hendrix Air:

Thanks for the kind words and your business!