When you’re faced with a plumbing emergency, the time until the plumber arrives can feel like an eternity. In these moments, knowing what steps to take can significantly mitigate damage and stress. Don’t fret, while help is on the way, HendrixAir is here to guide you through what to do in the event of a plumbing crisis.
Let’s go over the essential steps to take while we’re on the way out.
Have an emergency now? Call us ASAP, don’t wait!

Shut Off the Water Supply
The first and most time-sensitive step is to shut off the main water supply. This action alone can prevent further water damage and give you some level of control over the situation. Locate your main water shut-off valve—typically found near the water meter, or outside your home—and turn it clockwise to close it.
If the emergency is localized, such as a leaking faucet or toilet, you can shut off the water at the source using the valves located under sinks or behind toilets.
Open Faucets
After shutting off the main water supply, open the faucets connected to the problematic pipes to drain any remaining water and relieve pressure. This step helps prevent any residual water from causing more issues or damage while you wait for the plumber.
Contain the Leak
If you can identify where the leak is coming from, try to contain it as much as possible. Use buckets, bowls, or towels to catch drips or soak up water. If the leak is coming from a ceiling or wall, placing a container underneath it can prevent water from spreading across your floors and furnishings.
Have a Plumbing Emergency? Call Us @ 912-304-6929
Turn Off the Electricity
For emergencies involving significant leaks or standing water, it’s wise to turn off the electricity to the affected area to prevent any electrical hazards. Head to your electrical panel and switch off the circuit breakers for the affected area.
However, if reaching your electrical panel involves stepping in water, it’s safest to wait for a professional to avoid the risk of electrocution.
Try to Figure Out What Happened
While waiting for the plumber, take a moment to assess the situation and gather information. If you can safely identify what caused the leak or blockage without making any repairs yourself, this information can be invaluable to the plumber upon their arrival.
Whether it’s a burst pipe, a backed-up drain, or an overflowing toilet, providing details can expedite the repair process.
Clean the Area Around the Toilet
If your emergency involves the toilet, try to clean around the area as much as possible. This not only makes it easier for the plumber to access the affected area but also provides a cleaner, safer environment. To protect yourself, use gloves and disinfectant to clean any water or waste that may have escaped the toilet.
Don’t attempt cleaning if the toilet is backed up with sewage or black water.
Ventilate the Affected Area
Good ventilation can help reduce moisture levels and prevent mold growth, which is a common consequence of water damage. If the weather permits, open windows and doors to allow fresh air to circulate.
You can also use fans to help dry out the area quickly but remember to only use electrical appliances if it’s 100% safe to do so.

Preparing for the Plumber’s Arrival
Taking these steps not only helps minimize damage but also allows us to get straight to work with ease. Our team of experts is equipped to handle any situation, ensuring your plumbing is back in order as quickly as possible.
In the face of a plumbing emergency, staying calm and acting promptly can make a significant difference in the outcome. For reliable, efficient emergency plumbing solutions, trust the pros of HendrixAir to deliver the quality service your home deserves.